Overview
We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
Contact
By using the Contact Us page or support@artifauna.com.au
What we collect
Name
Address
Phone
Order details
Payment information (processed via third parties)
How we use information
order fulfilment
customer service
payments and refunds
legal and accounting obligations
Disclosure
We may share data with:
The Print Bar (fulfilment provider)
Stripe / PayPal
Shipping carriers
Hosting and analytics providers
DecoNetwork (order system infrastructure)
Cookies
Used for:
cart and checkout functionality
analytics
website performance
Data security
We take reasonable steps to protect personal data, but no system is 100% secure.
Access & correction
You may request access or correction of your personal data at any time.
Cross-border storage
Some providers may store data outside Australia.
Customer accounts and checkout process
Our checkout system automatically creates a customer account when you place an order, using the email address provided at checkout. This account is used only for order processing, order history, and customer support. Customers are responsible for maintaining the confidentiality of their account login details. You are responsible for all activity conducted under your account.
If you believe your account has been accessed without authorisation, please contact us immediately at support@artifauna.com.au so we can assist in securing your account.
Customers are not required to manually register an account before purchasing.
Policy updates
This policy may be updated periodically.