Terms & Conditions
Artifauna is a small business based in Sydney, Australia. By accessing or purchasing from our website, you agree to these Terms & Conditions, including our Privacy Policy Shipping and Delivery Policy, and Returns and Refund Policy.
We comply with the Australian Consumer Law (ACL).
Website & platform
Our website is built on WordPress and operates as a storefront and brand platform. Orders are processed and fulfilled via third-party print-on-demand systems operated by The Print Bar (Australia) and its authorised infrastructure partners.
Product fulfilment
All products are made-to-order and produced individually after purchase.
By placing an order, you acknowledge:
Orders are automatically forwarded to The Print Bar for production
Each item is custom made and not held in stock
Production begins shortly after order submission
Order changes and cancellations
Once an order has been submitted, it is immediately sent to production.
Orders may not be able to be changed or cancelled once production has begun. We will attempt to assist where possible if contacted immediately after purchase.
Intellectual property
All designs, artwork, branding, and content are the property of Artifauna and may not be copied, reproduced, or distributed without written permission.
Customer accounts
An account may be automatically created when you place an order through our checkout system. This account is used only for order management and customer support purposes.
Limitation of liability
To the maximum extent permitted by law, we are not liable for:
delays caused by third-party production or shipping providers
courier delays or delivery failures
indirect or consequential losses
Nothing in these Terms excludes your rights under the Australian Consumer Law.
Disputes, Chargebacks & Payment Defence
By completing a purchase, you agree to the following:
Order proof and fulfilment records
All orders are:
time-stamped at checkout
automatically processed by The Print Bar
recorded with production and shipping logs
tracked via carrier delivery systems
These records are used as official proof of fulfilment.
Delivery confirmation
An order is considered fulfilled when:
it has been produced by The Print Bar, and
it has been handed to a shipping carrier, and
tracking has been issued
After dispatch, responsibility for delivery rests with the carrier.
Chargebacks and disputes
If a payment dispute or chargeback is initiated, we will provide evidence including:
order confirmation
production records
shipping tracking
delivery scans
customer communications
We actively defend all invalid chargebacks where goods have been produced or shipped.
Invalid dispute reasons
The following are not valid grounds for chargebacks where fulfilment has occurred:
change of mind
incorrect size, colour, or design selected by the customer
incorrect shipping address entered
courier delays outside our control
Fraud protection
We reserve the right to:
refuse or cancel suspected fraudulent orders
provide evidence to payment processors
restrict future purchases from abusive accounts